Accessibility Statement for Gardening Services Covent Garden

We are committed to making our Gardening Services in Covent Garden accessible to everyone. This accessibility statement explains how our Covent Garden garden care and maintenance services work to meet inclusive design principles across digital and in-person services. Our goal is to ensure that people with a range of needs can access information about garden maintenance, landscaping and routine garden care within the Covent Garden area.

This statement covers our service information, booking processes, on-site visits and customer communications for garden maintenance Covent Garden and related support. It describes the steps we have taken to improve accessibility, the standards we follow, and how to raise an accessibility request. We recognise that accessibility is an ongoing process and we welcome suggestions that help us serve the Covent Garden community better.

We aim to conform to WCAG 2.1 AA standards for all online content related to our Covent Garden gardening services. Our website content and service pages are audited for compliance, and we prioritise the most-used pages for accessibility improvements. Where full conformance is not yet achieved, we provide alternatives and a clear path to obtain the needed information in a usable format.

Key accessibility features we maintain include:

• Screen-reader support through semantic HTML, ARIA landmarks and properly ordered headings to assist navigation for users of assistive technologies.
• Keyboard navigation compatibility to ensure people can navigate booking forms and service descriptions without a mouse.
• High contrast colour choices, resizable text, and clear focus indicators to support visual clarity across devices when learning about gardening services in Covent Garden.

For on-site and printed materials related to garden care in Covent Garden, we provide alternative formats on request. If you need information in an accessible format — such as large print, audio, or a simplified layout — we will make reasonable adjustments to deliver garden service information that meets your needs. We also work with contractors and partners to ensure that their customer-facing materials and booking forms meet accessibility expectations.

Our digital accessibility features include skip links, consistent navigation, and descriptive link text. We use semantic landmarks and headings so assistive technologies can announce structure correctly. Videos or multimedia content related to garden design and planting are captioned or described where possible, and we plan upgrades where captions are missing.

We continually improve our offering: staff receive disability awareness and inclusive communication training, accessibility is included in procurement criteria, and we conduct periodic audits against WCAG 2.1 AA. We test our online booking flows for Covent Garden gardening services using common screen readers and keyboard-only scenarios to find and fix obstacles.

If you have difficulty accessing any part of our services or need assistance with a booking or a service description, please contact our accessibility team using the available contact options; we will respond and make reasonable arrangements. Please tell us what format you need and any relevant details about your preferred communication method. We aim to acknowledge accessibility requests promptly and to provide a practical resolution as quickly as possible.

If you find something that is not accessible, or if you have suggestions on how we can improve accessibility for our Covent Garden gardening services and garden maintenance information, we encourage you to raise a request. We keep a record of issues and improvements and commit to reviewing these regularly as we work toward fuller accessibility compliance.